Frequently Asked Questions (FAQ)
Got a question? We're here to answer! If you don't see your question here, go to our Contact Us page.
General
Where is Chuan Ji located?
We are located at 401 MacPherson Road, Macpherson Mall #01-17, 368125.
When are you open for dine-in?
Due to the current Covid-19 situation, our opening hours are constantly changing. Please refer to our social media for more up-to-date information.
Are there any vegetarian options?
Some of our Kuehs are vegetarian! Please contact us for more information.
Are your products Halal-certified?
No. We are not halal-certified.
Hainanese Flaky Biscuits
Where is it made?
All of our Hainanese Flaky Biscuits are made locally, right in our kitchen.
What are the ingredients used?
Our Hainanese flaky biscuits consist of 13 different ingredients such as sesame seeds, orange peels, preserved lime strips, melon seeds, fried shallots, salt, pepper etc.
Our biscuits do not contain any pork and lard.
How long can I keep it?
If unopened in the original packaging, our flaky biscuits can be kept for 3 months. (Laboratory proven)
Are the Hainanese Flaky Biscuits and the Hainanese Mooncakes the same?
Yes, they are the same.
Orders
How do I place an order?
You can place an order through this website on our Shop page or call us at +65 9028 3191.
How will I know if my order has been received?
A confirmation email will be sent to you as soon as the order has been confirmed.
What payment methods are accepted?
We accept Cash, Grab Pay, Fave Pay, Paylah and PayNow for in shop purchase. For online purchase only via Paypal.
How early should I pre-order the Hainanese Flaky Biscuits?
It is highly advised to pre-order at least 3 days in advance so that we can ensure stock availability.
Shipping
When will my order arrive?
After the order has been handed over to the courier, it may take up to 3 days for the order to reach you.
What shipping options do I have?
We offer multiple shipping options such as J&T Express, Ninja Van and more!
Where do you deliver?
We deliver islandwide, straight to your doorstep.
Can I do self-pickup?
Yes! You can make your order through this website and collect your order at our cafe.
How do I make changes to an order I've already made?
You can make changes to your order by calling us at +65 9028 3191. Please take note that we are unable to make changes if your order has been shipped out.